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Frequently Asked QuestionsTimeSync NTP FAQ Q. What is NTP? Q. What is broadcast NTP? Q. My LAN has no broadcast NTP, how do I set it up? Q. Why are only some of the PCs being updated when I use
broadcasts? Q. Can I use TimeSync NTP with xntp? Q. TimeSync NTP doesn't seem to handle daylight/summer time
in Europe? Q. The NT version doesn't update the clock when nobody is
logged in? Questions and issues during installation: • Galleon Workstation GPS Clock • TimeSync NTP Clock Drivers (Windows NT / 2000) • Stand Alone Windows NT Clock Drivers • Galleon Radio Clock, not obtaining time or poor signal strength If the items covered above does not solve your problem then contact Galleon Systems Limited and a Customer Support Engineer will contact you as soon as possible.. Desktop Radio Atomic Clock and Remote Antenna Unit – Problem Sheet
The ARC Clock is equipped with a serial interface with a standard 9 pin connector. Select an unused serial port of your PC, usually marked COM1 ... COM4, plug in the ARC Clock connector. To plug the ARC Clock connector into a 25 pin serial port connector you will need a 9 to 25 pin adapter. Your dealer can usually supply one. Clock does not pick up time, seconds continually count up. The clock will attempt to pick up the time signal for approximately 6 minutes after power on. The antenna symbol on the clock will flash when a reception attempt is being made. If the clock cannot receive the time within the 6 minute time period it will enter an idle mode. When the clock is idle the antenna symbol disappears from the display and the seconds count up. Further reception attempts will be made every hour until the unit picks up the time. Solution: If the clock does not pick up the time, reposition the antenna until a good signal strength is achieved. The clock may be forced to attempt to receive the time signal by powering the unit off and back on or by pressing the reset button at the back of the unit. Possible causes of Interference to the Time Signal. In order to synchronise to the time signal the clock requires a good signal strength. When the clock is first powered on or reset an antenna symbol will appear on the clock display. To the right of the antenna symbol is a number of bars. The number of bars represents the current signal strength. The indicator must show at least 3 or 4 bars consistently in order to pick up a valid time. Solution: If the signal is too weak, reposition the antenna until a good signal is achieved, this can sometimes be accomplished by rotating the clock through 45 degrees.. When the clock is receiving a time signal, the antenna symbol on the display will flash. It takes approximately 3-4 minutes to initialise the unit with a valid time. Possible causes of Interference to the Time Signal.
The antenna symbol disappears from the clock display when the time signal has been lost. Solution: This indicates that the antenna may need repositioning to receive the time signal. See in-adequate signal strength above. Possible causes of Interference to the Time Signal. The MSF signal can be received at distances upto 1500km from Rugby (Midlands, UK), where the signal is based. The signal covers all of the UK and parts of continental Europe. The DCF signal is based in Frankfurt and covers a range of 1500km which encompases most of Western Europe. The range of the WWVB signal can be seen in the diagram below. As with your Television or Radio, you may have difficulties in receiving a strong signal because of position or atmospheric conditions. electrical appliances, motors, TV’s or computers may interfere with the reception. You may experience poor reception in low lying areas and in metal buildings. Fault: Procedure: Important notes
0.2 mm four core security \ alarm cable is required between the antenna and clock unit. CAT 5 structured cabling can also be used.
The maximum cable length from the antenna unit to the clock unit is 150m. The recommended cable specification is 4 core alarm cable. CAT 5 structured cabling can also be used. Galleon Server GPS Clock Unit
The GPS antenna requires a clear view of the sky for correct operation. A reduced view of the sky may not guarantee good signal reception. However, for most locations the GPS antenna will work correctly sited on a window ledge. • Overview The Galleon Workstation GPS receiver is a complete GPS receiver and embedded antenna designed for time synchronisation solutions. The receiver can obtain accurate time and position information anywhere in the World. The GPS receiver will track up to 12 satellites at a time while providing accurate time information to a host computer. The receiver is housed in a black, water resistant case and designed to withstand rugged operating conditions. The Galleon GPS Clock receives time and positioning information from Global Positioning Satellites, which can be used to accurately synchronise the time on computers. The Galleon GPS clock has a number of advantages over similar radio based products. It can be used at any location all around the world; radio broadcasts have a strictly limited range. The GPS clock is less susceptible to interference. Provided the GPS antenna has a clear view of the sky, it is less prone to environmental obstructions. Five meters of cable is supplied between the receiver and the host PC. The cable from the GPS receiver plugs into a RS232 Com port on a computer via the 9 way ‘D’ type connector. Five meters of cable is supplied between the receiver and the host PC. The antenna cable can be extended upto a maximum of twelve meters. The GPS receiver must be mounted externally, using the supplied mounting plate, with a clear view of the sky. It is therefore advisable that the host PC be sited as near as possible to a roof top location or external wall. The cable must run from the host computer mounted internally, through a wall to the externally mounted GPS receiver. The GPS receiver is powered from a 12 V power supply, supplied. On power up it may take a number of minutes for the receiver to obtain a satellite lock. The supplied host software provides GPS status and synchronization information Testing GPS Communications with the Host Computer If you are encountering communication problems with the GPS antenna, check that the unit is powered up and connected to the correct communications port on the host computer. If problems persist, an easy way to test GPS antenna communications with the host PC is to use a terminal emulation program , such as hyper-terminal. Select the Com port that the GPS antenna is connected to and use the following settings: 4800 bits per second (baud), 8 data bits, 1 stop bit, no parity and no flow control. The GPS antenna continuously sends back time and position information in data packets, each begining with a ‘$’ symbol and terminating in <CR>. Time informations is provided by the $GPSV data packet.
The GPS antenna requires a clear view of the sky for correct operation. A reduced view of the sky may not guarantee good signal reception. However, for most locations the GPS antenna will work correctly sited on a window ledge.
• Overview The Windows NT Stand Alone Atomic Clock driver runs as a service on a Windows NT 4.0 machine. The driver will accept the time from the clock and update the system time on the computer that the driver is running on. To install under Windows NT. Start Windows NT and from the “Program Manager” execute the file Pcrsetup.exe that is contained in A:\pcrsetup.exe on the supplied disk. The following display will appear,
1. First select the COM’s port you wish to use to communicate
with the clock Now that you have successfully installed your NT Clock software, you must now start the service. To do that follow the instructions below:- Open the Control Panel and click onto services. The following screen will appear:-
You have now completed your installation and the clock will synchronise your server as you have specified. The following messages generated by the Clock Driver may appear in the Application Event Log. The service was unable to open the COM port. Another process
may be using its interrupt.
The clock driver options can be modified after installation by running the PCRSetup.exe program from the supplied floppy disk. Options can be modified and then updated by clicking the ‘update’ button. Setting the Time On Other Computers The stand alone windows NT driver does not synchronise the time on computers across a network. The driver only updates the time on a single computer. Timesync NTP can be used to set the time across a network. How accurate can the time be set on the host computer It is difficult to quantify the accuracy of time on any Windows based host computer due to the fact that most Windows platforms are multitasking. We aim for an accuracy of 20 milliseconds (0.020 seconds) or better.
Novell NLM Atomic Clock Drivers – Problem Sheet • Overview The Novell Clock Drivers can be used to synchronise the time on a Novell Netware server. Drivers are available for Netware 3.x, 4.x and 5.x. The driver will set the time on a ‘Primary Reference Server’ or a ‘Single Reference Server’. Install the netware driver by copying the Arctime.nlm and Arctime.ncf files from the supplied disk to the netware system directory. The files must be copied from the disk at a workstation to the novell server. The files ARCTIME.NLM and ARCTIME.NCF both need to be situated in the SYS:\SYSTEM directory on the file server. To copy these from floppy disk in A drive (substitute the correct letter for A if drive name is not A) to the desired destination carry out the following procedure. 1. LOGIN to a workstation as SUPERVISOR. The asynchronous I/O driver AIOCOMX.NLM is a driver written by NOVELL and should already be in the SYS:\SYSTEM directory. The file ARCTIME.NCF loads the NLM’s required. It is an ASCII text file that should be configured by the user to suit their own hardware set-up. The line LOAD AIOCOMX PORT = 2F8 INT=3 LOAD AIOCOMX PORT=3F8 INT=4 If the PC settings have been changed from these default values or the port requested is already in use a request will be made for the user to specify alternative values. The line Running Arctime.NLM. After the ARCTIME.NCF has been set to suit the system hardware and all necessary software and hardware installation has been completed the ARCTIME.NLM can be loaded. At the file server console prompt type. ARCTIME A new screen should be displayed with the following details:
ArcTIME NLM NOVELL Netware Ver 3.x and Ver 4.x
12:04:15 On 19/8/94 (clock updates every 10 minutes) Licensed to Company Name
Once the NLM is successfully executing, a warning will appear in the following instances: The ARCTIME NLM is now loaded and will update the file server clock at the time interval specified. To move between displays press Ctrl-Esc which will list all the current screens available. Press 1 to return to the system console and the number of the ArcTime screen to go back to look at the latest received time If the ARCTIME.NLM is no longer required or if a configuration parameter needs to be changed the AIOCOMX and ARCTIME NLMs should be unloaded To do this type
The following errors and warnings may be produced by the Novell NLM clock drivers. !!! WARNING : An invalid time offset has been specified and
will be ignored
IBM compatible PC use the following port and interrupt settings
for COM ports.
The netware driver front screen may indicate that the driver is compatible with netware 3.x and 4.x. The netware clock driver is actually compatible with Netware versions 3, 4, 5 and 6. The netware server that the clock driver is to be installed on must be set up as either a Single Reference Server or as a Primary Reference Server.
It is difficult to quantify the accuracy of time on any Novell based host computer due to the fact that Novell platforms are multitasking. We aim for an accuracy of 20 milliseconds (0.020 seconds) or better. The processing speed of the host computer also has an effect.
• Overview The Timesync NTP application is a client, server application
that is used to ensure the correct time across a network of
computers. The Timesync application is based on Simple Network
Time Protocol (SNTP) which requires TCP/IP as a medium for
data transmission. • To install the software drivers for windows NT, please
proceed as follows : Timesync NTP runs as a service in a system logon account. This ensures that the NTP service is available regardless of whether anyone is logged into the host machine. The status of the service can be viewed and controlled, if required, from the ‘services’ applet in the control panel. A separate ‘Timesync NTP’ control panel applet is provided in the control panel to provide a user friendly way of configuring and controlling the NTP service. All Timesync NTP error and information messages are logged in the application event log. This can be viewed from ‘Start > Programs > Administrative Tools > Event Viewer’. Ensure that the application event log is selected from the ‘Log’ menu item. Enabling all the log options on the Timesync NTP Information tab will provide maximum information in the Event log for debugging and problem solving. With all the log options set the application event log will quickly fill. As soon as any problem is solved, turn off debug and information messages. The following errors and warnings may be produced by the Windows NT TimeSync NTP clock drivers in the application event log.
If your PC’s are required to be set to GMT, UTC or Zulu time continuously, without switching to BST (British Summer Time), deselect the Daylight Saving Time option in the windows time properties.
The time can be synchronised across entire sub-nets by entering the the subnet broadcast address in the list of broadcast addresses on the Broadcast NTP/NTP tab. NTP broadcasts can be enabled by checking the ‘Enable NTP Broadcasts’ check box. The default broadcast frequence is 64 seconds, but this can be easily modified using the ‘Broadcast Frequency’ slider. NTP broadcasts can be enabled by checking the ‘Enable NTP Broadcasts’ check box. The default broadcast frequence is 64 seconds, but this can be easily modified using the ‘Broadcast Frequency’ slider. Unicast NTP communication is set up by default and requires no configuration of Timesync NTP to enable. In order to set the time on client machines the TimeSync NTP client software must be installed on each of the clients. NTP broadcasts must also be enabled on the TimeSync NTP server application. See Broadcast NTP. Typical Timesync NTP settings: Main Tab: General: Setting the time: Broadcast NTP/NTP GPS (if required) Information:
Network Time Protocol (NTP) is a standard time distribution system, it can be used to synchronize the time on any compliant piece of equipment. Novell 5 and above have a NTP client built in for time synchronisation. Linux clients are readily available. NTP can also be used to synchronize the time on many routers. How accurate can the time be set on the host computer It is difficult to quantify the accuracy of time on any Windows
based host computer due to the fact that most Windows platforms
are multitasking. We aim for an accuracy of 20 milliseconds
(0.020 seconds) or better. LinksFor more information contact Galleon
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